Companies e-business prospects are often derailed by poor customer
support because companies don’t understand the frantic pace of Internet
time. Procurement, fulfillment, and post-sale support can be severely
crippled by poor communication channels. Customer Relationship
Management explains the circular relationship between suppliers,
technology, and customers, which together provide the infrastructure for
customer support in an e-business environment.
Managing relationships with customers has become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies. This course will teach you how to select the right tools for your business-- so it can grow today--and on into the future. Lagging means lost customers, which means damage to the bottom line. But how do you not lag when customers are moving lightning fast to demand constant changes in the speed to complete their transactions? How do you keep your customers when the move to another company is nothing more than a mouse click and a minute away?
CRM is the answer. Customer Relationship Management, a strategy that leverages very advanced technologies is the way to cut to the 21st Century business chase.
There are no prerequisites.
3 days (9:00 – 5:00)
After successfully completing this course, the student will be able to: